Request Samples Online
If you are purchasing uniforms and require a sample to help make your final decision, simply:
- Add the items you would like to see to your Order/Quote.
- Check the size, colour and shipping requirements are correct.
- Select Create a Quote.
- On the next page fill out your contact details.
- Tick the box to request samples.
- Complete any other required fields.
- Submit your quote.
- We'll check over your sample request and provide the best option for getting them to you.
- We will then make arrangements to send them out to you.
- Samples are on 10 day approval.
What do samples cost?
If you are happy to use our showroom samples we only charge a small sample handling fee. However, this fee will be credited back to you when you place a full order over $250+GST. The fee amount (usually between $5 and $15) will be calculated and displayed on your quote, a credit card will be requested but only charged when we have confirmed your samples.
Sample Fee
If you go ahead with the showroom samples but don't end up placing an order with us the sample fee will not be refunded.
Require fit-out sets or multiple sizes?
We usually only recommend this once garments have been confirmed. If you are ordering multiple sizes of the same style, we may require you to purchase these in full. We will refund you when they are returned on time and in accepted condition as per our return guidelines. Some restocking fees may apply if you don't use the sets in your final order. We'll contact you if payment is required once you submit your sample request.
Headwear Samples
You can submit a quote to us from the shopping cart for any quantity of hats above the specified minimum. If you require a sample, we will contact you about purchasing a sample hat and shipping. Sample hats are non returnable and will not be refunded. There is no additional sample fee when only a hat sample is requested.
When will I receive them?
Timeframes are the same as unbranded orders in the shipping timeframes description below. Sample garments are usually picked from our available showroom stock. If you need specific sizes and colours and we don't have any available at the showroom we will need to order more in, this can take an extra couple of days before we send them out to you. We are stricter on timeframes for any garments that need to be ordered in.
How long can I view them?
We allow approximately 10 days for you to view them once you have received them. Garments received back after this date may be charged in full or have a re-stocking fee applied.
Why do I get charged for not returning on time?
If we need to order garments in from a supplier or manufacturer they have strict timeframes on us returning them. They must be returned in as new condition and within timeframe.
How do I return them?
Please send them back to our showroom address on the contact page. You will need to cover shipping costs when sending them back.
Are there any other terms?
Please review (and print if needed) our uniform returns policy and sample guide in the PDF below. Or you can view more returns guidelines further down the help page.
